Shipping policy
JOOLZ Co. Shipping Policy Effective July 2026
Where We Ship JOOLZ Co. currently ships to Canada and the United States only. We do not ship internationally at this time, including to India or other regions outside North America.
Processing Time All orders are handcrafted with care. Please allow 3–5 business days for order processing before shipment. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Rates & Delivery Estimates
Canada
- Standard Shipping (7–10 business days) — calculated at checkout
- Expedited Shipping (3–5 business days) — calculated at checkout
- Free standard shipping on orders over CAD $150
United States
- Shipping rates are calculated at checkout based on your carrier and location
- Free standard shipping on orders over USD $250
- Orders under USD $250 will be charged according to carrier rates at checkout
Customs & Duties
- Canadian orders: No customs fees apply.
- U.S. orders: Orders shipped to the United States may be subject to import duties and taxes upon delivery. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Shipments If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier on your behalf.
Address Accuracy Please ensure your shipping address is correct at checkout. JOOLZ Co. is not responsible for orders lost or delayed due to an incorrect address provided by the customer.
Contact Us For any shipping inquiries, reach us at shopjoolzco@gmail.com
